Terms of Service of XueYaoShiJi

1. Who these terms bind

These terms bind the Company and every person or business that asks for a quote, books a lot, stores fruit or sends a message through the site. If you place an order, you confirm that the details you give are true, that you have the authority to place that order and that you are at least eighteen years of age. When you represent a company, you bind that company to this page as firmly as you bind yourself, so be certain you stand behind your own signature.

Nothing on this storehouse site manufactures a sale by itself. A filled enquiry form, a read page or a glance at the seasonal produce calendars does not create a binding contract; it only opens a conversation. A contract begins the later moment the Company sends a written acceptance of your firm order, holding both sides to the words on that note, which is the way cold fruit should always trade, decided on paper and not by a nod.

2. What the Company trades in

Shaanxi Xueyaoshiji Trading Co., Ltd. trades in seasonal mandarins, citrus fruit and winter pears, and in the services that carry that fruit well: mandarin and citrus sourcing, cold storage programs, wholesale fruit lots, orchard direct partnerships, export packing lines and seasonal produce calendars. These terms cover all of those, because every crate that leaves our Hougou Village storehouse moves under one trading rule, whether it is sold by the ton to a kitchen or packed by the carton for a far market.

Fruit is a thing of nature rather than a machine. We sell in honest, current, commercially reasonable freshness and do not warrant that a palette of living fruit will behave as a manufactured part would. Each lot is graded to the note on its card and shipped as that note describes. If a buyer needs a special sugar, a particular thickness of rind or a set case mark, we will write that on the order, because the trade agreement must say aloud the standard the buyer expects.

3. Placing an enquiry and a firm order

An enquiry tells us the fruit, the tonnage and the season. Send the request through the site form, to team@xueyaoshiji.mom or by a call to +15808464073, and the team will answer with a quote and a pick week where an order can be committed. A firm order states the variety, the grade, the quantity, the packing and the two ends of the journey, and it is not accepted until the Company writes back with words of acceptance on its own letterhead or its own confirmation page.

A firm order that has been accepted can be adjusted only if both sides agree in writing. If you need to change a tonnage, a weekend dock or a port, say so early, because good fruit will not wait for a slow change of mind, and neither will a numbered cold storage clock. Write every change on the ledger so there is no argument later over what was said on the phone and what was written on the card.

4. Samples and test lots

Where a buyer is new to a variety or to cold storage, we are glad to supply a small sample lot so the taste and the grade can be judged before a large commitment. A sample is priced at a fair small order rate and ships in a box of its own, and the buyer pays the shipping. We will describe the sample honestly on its tag, because a sample that misleads a kitchen would only poison a longer relationship that the store needs for the winter.

A test lot of half a pallet or less lets a buyer trial the cold holding and the delivery rhythm with a smaller risk. We recommend a test lot for any export market that is new, because it proves the packing line and the shipping lane before a full container is spent. The price of a test lot may be slightly above the biggest rates, and it may be repaid in the form of a credit against the first full order, all set on the written quote in advance.

5. Prices, quotes and invoicing

Prices are quoted either in the currency of your order, usually the Chinese yuan or another agreed currency when the destination asks for it. A written quote holds good for the period named on its own paper, commonly fourteen days for a domestic lot and up to thirty for an overseas cargo, after which we may restate the rate to reflect the market and the cold room. All quoted prices are exclusive of the transport, taxes, duties and packing named separately on the quote unless we write inclusive in so many words.

An invoice issues on acceptance and again with each shipment it represents, and it matches the record exactly. We invoice the weight and the grade as they stood when the pallet crossed the store door. If the seasonal market shifts a rate between your enquiry and the day you confirm an accepted order, the accepted written price governs, and the enquiry price does not bind either side. State clearly which currency your number means so no one reads a price in the wrong coin.

6. Payment terms

Most wholesale trade runs on a term agreed at the order, commonly a deposit before the lot is committed with the balance before or at delivery, or an open credit line for a standing buyer with a clean history. We will hold a reservation only after the deposit that the quote names has arrived, because a cold slot and a winter dock tie up real space that another buyer might have used.

We take payment by bank transfer and by the other safe routes named on the invoice. We do not collect a card number on this site, and the mailbox will never ask you for a bank password or a card code by email. If an invoice falls late beyond its written term, the Company may hold further shipments until it is settled and may add the modest interest or late charge that the invoice names in advance. Pay the number you owe and the next dock opens smoothly.

7. Delivery, docks and transport

We deliver by the routes named on each quote: our own refrigerated vans for the shorter Xixian roads, or a hired cold truck and a freight line for a longer or an overseas run. Risk in the fruit passes when it leaves our store door in a way the law of the destination recognises, and the chosen term, such as an ex works or a delivered note, will be written on the quote so both sides read the same boundary from the start.

A buyer who collects at our own dock must receive the fruit within the working window named on the order, because a late truck blocks the bay. We ask the receiving side to break a seal in front of the driver where that is the agreed habit, to count the cartons and to note any tear at once. Good fruit must not sit in a warm berth while paperwork argues, so keep the dock crew ready on the named morning and the cold story stays whole.

8. Grades, weights and inspection

Every lot ships with a grade that follows an agreed, honest standard rather than a boastful word. The tag names the size calibre, the count and the general finish, and we will not send a box that claims a premium when the fruit in the tray only bears a market grade. Weights are taken on calibrated scales and are recorded at the store door before loading, and that recorded weight is the number the invoice follows.

A buyer with an honest doubt may ask for an independent survey at the destination at their own cost within the short window these terms set, and both sides will respect the measured result. We hold the packing history so a dispute can be traced to its own pallet and its own pick week rather than to a vague complaint about a whole month. Fair weights and fair grades are the spine of a wholesale fruit trade, and we will not bend that spine for a single sale.

9. Cold storage holding rules

When a buyer books a cold storage program, the Company holds fruit on the buyer behalf for the days the order names, at a temperature suited to the variety, and turns the lot on the written cadence so no single depth goes stale. The buyer pays the storage fee from the day the fruit arrives until the day it leaves, and the contract states whether the fee covers a whole or a partial period so the shelf does not come as a surprise.

Fruit in cold storage remains a living product, so the Company holds it with care but cannot promise it will keep beyond the natural span its own quality allows. We will tell a buyer plainly when a stored lot is nearing the edge of its sweet window rather than hiding it, and we recommend a pull date on every reserve. If a buyer leaves a lot past the date the order names, we may prepare it for removal at the buyer cost, because a room full of overdue pears serves no customer who waits.

10. Returns, claims and fresh disputes

Fruit is perishable, so a claim must arrive quickly to be called fair. A buyer who wishes to raise a claim must notify the Company in writing within a short period after delivery, ordinarily three full working days for a domestic truck and the window the customs note allows for an overseas cargo, and must describe the defect and keep the affected cases for the survey. After that short window a claim may be rejected as stale, because nobody can fairly judge a fruit that sat in a warm yard for a week.

Where the Company agrees a claim, the remedy is normally a credit against the next lot or a replacement of the affected cartons, rather than a cash return of the whole shipment when most of the cargo was sound. We begin by checking our own cold record, because if the fault lay in our room we will say so without a fight. A buyer who runs a fair notice, keeps the evidence and asks for a fair number will find this store a willing partner to a fresh settlement.

11. Export packing and customs notes

Where an order crosses a border, the Company packs on its export lines to the standard the destination port expects, with hand sorting, a weigh check and a cold seal on each carton. We prepare the documentation the port needs, which can include the size grade, the carton mark, the phytosanitary note and the packing list, and we hand it to the freight line so the story travels with the fruit rather than chasing behind it.

The buyer is responsible for seeing that the destination country admits the variety under its own rules and for arranging the import formalities on their side. Shaanxi Xueyaoshiji Trading Co., Ltd. will state plainly what its own certificate covers and will not promise that a border will open for a fruit the destination does not welcome. If a route is new to us, we will say it is new rather than guess, and we may suggest a test lane before a full container spends itself at an unwelcoming gate.

12. Seasonal produce calendars

Our seasonal produce calendars are a careful forecast, not a written guarantee. Weather, a cold snap and the natural swing of a harvest can shift a pick week several days in either direction, and the calendar we print is our best working plan rather than a hard promise of a date. We do our best to hold the promised window, and when a season moves we will tell a buyer early so a menu can breathe with the crop.

A buyer owes nothing because a calendar page exists, and a glance at a month does not reserve a tonne. A firm booking rests on the accepted order rather than on the printed dates. Because cold fruit is bought and sold on honesty about the season, we would rather move a date openly than hold a buyer to a week that the orchard can clearly not meet, and we expect the same candour from a kitchen that finds its own season has shifted.

13. Liability and warranty limits

The Company warrants that its fruit and services are supplied in a commercially reasonable, careful and fair way, and it accepts the liabilities that the open national law of China and of the destination trade imposes where that law may not be limited. Nothing in these terms tries to remove a right that a consumer or a small trader holds by law, and where a stricter local rule protects the buyer the stricter rule will win over any line of this page.

Beyond that, and to the fullest extent the law allows, the measure of our responsibility for any one shortage or defect in a perishable lot is limited to the price of the affected fruit, and we will not be liable for a lost profit, a closed kitchen day or another indirect sum that flows far beyond the crate itself. A climate of honest, bounded risk is what lets the store keep its doors open all winter, so a genuine claim gets real care and a speculative one gets a plain no.

14. Force majeure and hard winters

Neither side bears blame for a failure that a cause beyond reasonable control brings on, such as a freezing storm that closes a mountain road, a national flood, a port strike, a power loss that a cold room cannot be expected to carry through, or an act of a government that closes a border. When such a cause appears, the affected side will warn the other as soon as it can and will use its reasonable effort to find a fair substitute, such as a different lane or a nearby store that can hold the fruit.

Where a force majeure event lasts beyond a stretch that makes the deal fair, either side may end the affected order by a written note, and each keeps what it already earned and owes a fair accounting for what the hard season has genuinely cut short. We will share the cold record of a lost delivery under a storm rather than hide it, because a buyer should trust the number even when the weather has not been kind. No slow blessing is conjured by a winter that simply refuses to behave.

15. Booking changes and cancellations

A firm order may be cancelled only by agreement, and each side will honour the cost already and fairly spent on the other behalf. A booking cancelled well before the pick week may lose only the deposit that the order names, because the cold slot can still find another winter buyer. A booking cancelled after the fruit has already left the orchard or the dock is a different matter, and the buyer owes the reasonable cost that the Company truly spent to serve that ended order.

We ask for these rules in writing so that a busy season does not turn a friendly handshake into a contested figure. If a buyer finds their own plans have changed, the earlier they write the lighter the fair charge, and the Company will always prefer to release a slot to a willing second buyer than to hold a locked number that nobody will take. Talk early, write it down, and the ending is usually gentle.

16. Governing law and disputes

The plain national law of China governs these terms and every order they shelter, without giving effect to conflict of law rules that could point elsewhere. Both the Company and the buyer submit to the nonexclusive jurisdiction of the courts that properly hear a dispute in that territory, so a court that can act on the Company can also hear the buyer that it serves.

Before any court is opened, both sides will spend a fair reach of days trying to settle a difference by honest talk, by writing and, where it helps, by a single agreed mediation, because a crate of fruit cannot sit patiently through three years of slow litigation. Where a statute or the destination law gives a consumer a right to a nearer court or a stronger remedy, that right is kept. Most trading rows end over a shared phone call and a correction on the next invoice, which is how a small house wants every season to close.

17. Contact and signing

Every order, claim and notice under these terms should be addressed to Shaanxi Xueyaoshiji Trading Co., Ltd. at No. 29, Group 1, Hougou Village, Zhengyang Subdistrict, Qinchuan New Town, Xixian New Area, Xian - 710000, China (CN), by email to team@xueyaoshiji.mom or by phone to +15808464073 during our written business hours. A written notice is taken as received on the day it arrives at the mailbox or the address that this section names, which keeps every timer on a fair footing.

These terms, read with the privacy policy and with any written quote, are the whole agreement between the sides for the order they cover, and no earlier talk or shop chatter that is not written here carries weight. By placing or accepting a firm order you read and agree to this page, and the store team will gladly reread any line with you before the apple cart rolls. The pen that signs belongs to the same honest hand that keeps the cold room tidy, and that is the seal we trade under.

If you would like to revisit the plain story of the storehouse, the homepage carries our full introduction, the seasonal lots and the way to reach us, and the Privacy notes explain how the Company treats the data that a visitor shares. Thank you for trading with a house that keeps its fruit and its word evenly cold.